Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued contributor to our team, you will advise the team on processes and methods for building, developing, or designing functionality for a product, as well as create processes and procedures for the ongoing implementation, enhancement, or maintenance of existing products.

THE IMPACT YOU WILL MAKE

As a valued colleague on our team, you will lead the strategy, implementation, and lifecycle management of workplace technology platforms, including the implementation of ServiceNow Workplace Service Delivery (WSD) modules and Microsoft Places. You will work across Digital Workplace, HR, Network, Security, and Legal teams to ensure features are delivered effectively, dependencies are managed, and roadmaps are aligned with enterprise goals.

You will have the flexibility to make each day your own, while working alongside people who care, so that you can deliver on the following responsibilities:

Responsibilities

• Drive the product strategy and roadmap for ServiceNow WSD and Microsoft Places, ensuring alignment with business objectives and user needs.
• Manage the full product lifecycle—from ideation and design through implementation, enhancement, and ongoing maintenance for Workplace technology: Conference Room technology, sensors, digital employee experience platforms, business platforms.
• Collaborate with cross-functional teams to identify and manage technical, legal, and operational dependencies.
• Lead implementation planning, including configuration, testing, rollout, and change management.
• Ensure compliance with enterprise security, privacy, and legal standards.
• Monitor adoption and performance, using data to inform continuous improvement and future roadmap decisions.
• Support product communications, training, and stakeholder engagement.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• 6+ years of experience in technical product management, preferably in enterprise workplace or IT platforms.
• Strong understanding of ServiceNow (especially WSD modules) and Microsoft ecosystem (including Places, Teams, Outlook).
• Experience working in Agile environments (Scrum or Kanban), with exposure to development practices and tools.
• Proven ability to work respectfully and cooperatively with people across different functional expertise.
• Excellent communication and stakeholder management skills.
• Experience managing demand, releases, and backlog across multiple teams.

Desired Experiences:

• Bachelor’s degree or equivalent.
• Experience using JIRA, Aptio Target Process, or similar product management tools.
• Familiarity with IT audit practices and enterprise compliance frameworks.
• Skilled at breaking down complex issues and presenting insights in a clear, engaging format.
• Experience managing customer interactions and support channels.
• Exposure to Lean management principles and continuous improvement practices.

TOOLS

• Skilled in Excel and other data analysis tools.
• Familiarity with ServiceNow configuration and reporting.
• Experience with Microsoft 365 tools and workplace analytics platforms.

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

138000

to

180000