Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.
Role Overview:
As an L1 Customer Support Specialist, you will be the first point of contact for customers experiencing issues with Foxit products. Your primary responsibility will be to troubleshoot and resolve product-related issues, ensuring an exceptional customer experience. You will work closely with customers to understand their challenges, determine the root cause of problems, and provide effective solutions.
Key Responsibilities:
Serve as the initial point of contact for customers seeking support, providing timely and effective solutions to technical
issues.Diagnose and resolve product or service problems by clarifying the customer's concerns, identifying the root cause, and selecting the best course of action to resolve the
issue.Provide technical assistance to users of our learning software, including guidance during both pre- and post-deployment
stages.Collaborate with customers to support the implementation and adoption of our software solutions, ensuring seamless integration into their
workflows.Assist in the development and refinement of methods and procedures for incorporating synchronous communication technologies (e.g., video conferencing, Voice over IP, chat) into customers' processes.
Qualifications:
Strong communication skills, with the ability to engage in professional conversations and provide clear, concise, and non-complex
responses.1-2 years of experience in a customer support or education-related
field.Demonstrated ability to manage projects effectively and meet
deadlines.Experience or coursework related to programming or software
development.Expertise in setting up and supporting synchronous communication technologies, including voice, video, and
chat.Experience in supporting technology within educational environments, particularly learning management
systems.Familiarity with web conferencing tools and their use in an educational or corporate setting.
Desired Skills:
A proactive approach to problem-solving, with the ability to think critically and provide innovative
solutions.Strong organizational skills, with the ability to manage multiple tasks and priorities.A customer-centric mindset, with a focus on delivering an exceptional user experience.
This role is ideal for someone with a passion for technology and education, who is eager to help customers succeed by providing top-notch support and guidance.
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The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!
Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)
For US Positions: Being authorized to work in the U.S. is a precondition of employment. Foxit Software will not sponsor applicants for work visas.