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Housing Officer – Housing Support

Location: Based between 23 Alma Square - Flats 1-5, Scarborough, YO11 1JR  and 12 Trafalgar Square, Scarborough
Working Hours: Part time hours - 18.5 (flexible between Monday-Friday)
Contract Type: Permanent
Salary: £25,110 - £32,090 per annum (pro rata)

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We have an exciting opportunity to join our Housing and Trading team as a Housing Officer. This position is part time 18.5 hours per week, Monday-Friday. You will deliver high-quality tenancy management to improve the quality of life through effective case management of residents for which some may have support & vulnerability needs for them to maintain their tenancies and for them to achieve their aspirations for independent living.

What You’ll Do

• Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
• Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
• Use current toolkits, processes, and documentation; ensure outdated materials are discarded.
• Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy.
• Advise on and assist with property adaptations where applicable.
• Promote available properties and raise awareness of Waythrough Homes services across your area.
• Provide advice on rent arrears and support residents in managing and reducing debts.
• Address anti-social behaviour, serve notices, manage abandonment cases, and attend court hearings as required.
• Offer guidance on resettlement and permanent move-on housing options.
• Raise safeguarding concerns with your line manager and consult the housing safeguarding lead.
• Provide tenancy sustainment support or make appropriate referrals for additional support.
• Organise and facilitate resident meetings in shared housing/HMOs.
• Support residents in shared housing/HMOs to establish cleaning, gardening, and other communal rotas.

To Succeed in This Role, You’ll Need:

Essential:

• Minimum of 2 years’ experience or a good understanding of working with people affected by homelessness / substance misuse/offending behaviour/mental health, Learning Disabilities.

Desirable:

• Knowledge of Housing Law relevant to landlord and tenant.
• Knowledge of the ‘Decent Homes Standards’ and the ‘Housing Health and Safety Rating System’

To view the full job description and person specification, please click here.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.