Job Title:                             Senior Business Systems Analyst - CRM

Department:                     Global Commercial Operations Excellence              

Position Overview:

The Senior Business Analyst – Global Commercial Platforms is the primary business- facing representative for complex commercial enhancements and the operational custodian of CRM business documentation. Operating under the ownership and governance of the Global Commercial Platform Principal, the role ensure that CRM business documentation is created, maintained, and governed in line with defined standards, compliance requirements, and system expectations. The role ensures business needs are translated into clear, value-led enhancement requirements and that business intent is protected through refinement.

We’re looking for:

• A strategic thinker with the ability to connect business needs to platform capabilities.
• A skilled facilitator who can lead cross-functional workshops and drive alignment across diverse stakeholder groups.
• A proactive collaborator who thrives in fast-paced environments and can manage ambiguity with confidence.
• A detail-orientated analyst who understands CRM systems, data flows, and the importance of accurate, actionable outputs.
• A communicator who can clearly document requirements from Business to IT and potentially process guides for training handover.

Responsibilities:

• Represent the business for strategic and cross-functional CRM enhancements, translating commercial needs into clear, structured enhancement requests, explicitly defining business problem & pain points, desired outcomes & success metrics, and expected business value and impact.

• Facilitate solution refinement through collaboration with IT, Business stakeholders and platform teams.

• Facilitate cross-functional workshops for needs analysis and solution refinement.

• Maintain deep knowledge of end-to-end sales & marketing processes and CRM workflows.

• Review acceptance criteria and test scripts to ensure they reflect business expectations, processes, and real-world usage.

• Validate that delivered solutions continue to address the original business problem and value proposition.

• Operate and maintain the CRM documentation framework owned by Global Commercial Platform Principal.

• Create, update & retire CRM business documentation in line with defined standards, including SOPs, Work Instructions, QRGs.

• Ensure all documentation meets governance, audit, and system requirements.

• Identify recurring themes, gaps, inefficiencies in commercial processes, CRM usage, and documentation for continuous improvement.

• Provide structured insights to the Global Commercial Platform Principal to inform CRM roadmap evolution and prioritisation.

Education and Experience:

• Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience)

• Demonstrated experience in business analysis, ideally within commercial operations, CRM, or enterprise platforms

• Proven experience leading cross-functional initiatives and workshops

• Proven experience creating and maintaining business and system documentation

• Experience with CRM platforms (e.g., Salesforce)

Skills/Competencies:

• Strategic thinker with the ability to connect business needs to platform capabilities

• Strong facilitation and stakeholder engagement skills across global and cross functional teams

• Expertise in CRM documentation governance and version control processes     

• Ability to collaborate with process owners to produce audit-ready documentation.

• Excellent analytical and problem-solving abilities. 

• Familiarity with Agile Methodologies and tools such as Jira and Polarion.

• Deep understanding of CRM Platforms (e.g., Salesforce) and sales processes

Physical Requirements:

• Location - United Kingdom

• Travel requirements: Occasional for team collaboration

#LI-JW1 #LI-Remote

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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