The Supervisor Service Operations in Membership supervises Membership operations, and develops procedures in support of operational effectiveness, customer service goals and objectives. This Leader supports initiatives to increase provider and member satisfaction, is responsible for analysis of key performance metrics to identify areas in need of training and growth opportunity, as well as identifies potential workflow improvements.

Specifically, within the Membership department, the Supervisor ensures the team meets or exceeds department and corporate standards for accuracy and timeliness for Membership related transactions. Maintains prompt and accurate communication with group administrators, members, and internal customers, while also ensuring quality and concise written/verbal replies regarding membership, eligibility, and accounts receivable situations.

• This is an on-site position in our Meridian, Idaho location.

Experience: 5 years’ prior relevant experience

Education: None specifically required, though Associate or Bachelor degree appreciated

As a Service Operations Leader:

Leaders at BCI help establish department objectives that support Organizational goals. You'll produce regular status reports, and assist in preparing budget, forecasting department needs, and help control expenditures to assure adherence to approved budgets. You'll ensure effective workflows and schedule adherence, maximize system efficiencies, monitor quality performance measures and confirm appropriate completion of work assignments. As a leader, we'll look to you to inspire change and process improvement as appropriate.

Effective communication, promoting teamwork, and fostering discussion within and across all departments is critical. You'll coordinate inter-department activities and work with the team to resolve work-related issues and concerns. Report significant problems, events, and workload fluctuations to your manager. Develop and maintain departmental policies and procedures.

Participate in skills and compliance training, coaching and motivation of employees including career path development. Assess individual employee performance and conduct timely performance appraisals. Initiate personnel actions such as hiring, disciplinary, termination and/or salary recommendations.

• Provides day-to-day oversight.
• Ensures deliverables to CMS are timely and accurate.
• Participates in process improvement initiatives and implements outcomes.
• Assists in the development of departmental policies, procedures, service standards and workflows.
• May partner with leaders in designing, maintaining and producing management reports to meet the company’s needs.
• Provides input and support for changes to applicable systems and processes.
• Ensures effective workflows, maximizes system efficiencies, monitors quality performance measures and confirms appropriate completion of work assignments.
• Provides guidance, counseling, coaching, and continuing education opportunities to staff. Selects, develops, mentors and assesses performance of staff.
• May participate in goal setting process for the unit and/or department.
• May participate in internal/external audits.
• Perform other duties and responsibilities as assigned.

As of the date of this posting, a good faith estimate of the current pay range is $66,353 - $92,894. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.