Location: Glasgow, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Service Delivery Manager

Glasgow - hybrid module

Are you looking for a new challenge? Would you like an opportunity to develop your skills in a close-knit, dynamic team environment? Thales OME designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we are seeking a Service Delivery Manager who can apply their knowledge and skills in challenging but rewarding role.

Our Opportunity

As a Service Delivery Manager you will be managing a portfolio of spares and repairs and accountable for on-time-delivery from the receipt of the purchase order through to delivery of the sales order.

Key responsibilities of the role

The role will include the following activities:

• Manage the day-to-day activity of your open order book, liaising with internal stakeholders e.g. Procurement, Industry, Sales Management Office, Trade Compliance and Quality Assurance for support to drive successful conclusions.
• Driving Customer on-time-delivery for repairs and spares.
• Management of any customer backlog.
• Forecast commitments for delivery, backlog and revenue for open order book.
• Customer intimacy to provide feedback and updates on progress.

About you

• Experience in a dynamic fast moving environment managing multiple internal and external stakeholder relationships.
• Contribution to refining processes and help drive improvements and efficiencies in the managing work load.
• Working knowledge of relevant ERP, PLM and Microsoft suite.
• Tenacious and focussed to drive results for our Customers.

Core Benefits:

On offer is a competitive salary and benefits package, which includes;

• Performance-related bonus
• Half day every Friday, usually finishing around 13:00
• 28 days annual leave (plus bank holidays) plus opportunity to buy up to 40 hours/year (pro rata)
• 24 hours volunteering paid for
• Private healthcare (grade dependent)
• Pension scheme
• Life cover24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• You can read about some of our other benefits here: UK benefits | Thales Group

Connect with Fiona Tal, Talent Acquisition Partner #LI-FT1 who is eager to explore together with you this exciting opportunity.

Security Clearance Requirement:

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Please visit the UKSV website for further guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels.

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

 

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

 

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!