Work Flexibility: Remote
Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)
Overtime required as needed
What you will do –
As an Associate Customer Experience Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Follow standardized process to ensure 100% quality for all orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need –
Required
- Ability to communicate in a clear and concise manner
- Demonstrated clear and concise written and verbal communication skills
- Desire to provide best-in-class customer service
- Ability to work flexible hours as needed to support the business needs
Preferred
- Associate’s degree a plus; High School diploma or GED equivalent preferred
- At least 2 years of customer service or account management experience
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
- Experience with Salesforce and PowerBI
$17.23 – $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Travel Percentage: 0%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.