The Position

Let’s do something amazing together! The Director of Sales Operations will play a pivotal role in the commercial success of Arrowhead’s leading investigational cardiometabolic medicine – Redemplo (siRNA targeting APOC3).  This product has demonstrated compelling clinical data to date, has been approved by the FDA for Familial Chylomicronemia Syndrome (FCS) and is in late-stage development for the treatment of other grievous conditions, including Severe Hypertriglyceridemia (SHTG).  Over time, the role will expand to cover additional indications and products in the Arrowhead portfolio.

In this key position, you will be leading Sales Operations for our field-based teams. Reporting directly to the Head of Commercial Operations and working closely with Head of Sales and Head of Marketing, you will play a crucial role in the execution of commercial strategy.  Specifically, you will translate commercial objectives into plan-of-action and goals for the field-based teams, you will ensure proper sizing, targeting and incentive compensation.  You will also help optimize systems (CRM) and logistics (fleet) support for the field.

This role is based in Pasadena, California, with an expectation to be in office 5 days a week.

Responsibilities

• Build the best team
  • Help hire, train, and evaluate sales teams for high performance.
  • Collaborate with training lead in developing industry-leading training; ensure effective training execution and ongoing updates.
• Chart the course
  • Help set national and regional sales targets in compliance with regulations and in alignment with forecasts. Align targeting and call planning based on business strategy.
  • Oversee the design, implementation, and management of sales compensation plans and incentive programs; Adjust as necessary to ensure optimal performance; Help automate the targeting and incentive programs.
  • Develop and manage field alignment, workload calculation, and territory mapping as needed. Adjust as necessary to ensure optimal performance.  Collaborate with sales leadership to ensure optimal field resource allocation.
• Build infrastructure and improve process:
  • In collaboration with IT: manage all data pertaining to sales and marketing to ensure smooth operations and reporting, including targeting, IC, KPIs, field sizing. Maintain customer master data. Optimize data sources for sales planning across field teams.  Collaborate in the ongoing improvement of the CRM.
  • Manage Commercial Operations budget and vendor relationships.
• Create Insights
  • Define, develop, and regularly communicate business KPIs and metrics to various stakeholders, including executives and commercial leadership.  Collaborate with commercial leadership and business analytics in defining and measuring the KPIs.

 Requirements

• Bachelor's degree in a business-rated or life sciences field. Strong understanding of the life sciences industry.
• 10 years of progressive commercial experience in biotechnology or pharmaceuticals
• and 5 years of experience in pharmaceutical data/sales operations; including roles such as brand management, data management, sales operations, analytics, forecasting.
• Strong leadership and communication skills; effective vendor management
• Ability to work collaboratively in a matrixed, team-based environment, with strong organizational and time management capabilities.
• You may be required to travel for up to 20% of your time.

Preferred

• Experience building commercial infrastructure for an emerging pharmaceutical company.
• Experience in cardiometabolic therapeutic area.