What you will do
- Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment.
- Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
- Providing Level 1 technical support and assisting with technical development for others.
- Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
- Properly completes all required project and service documentation.
How you will do it
- Adhere to all Johnson Controls and customer safety standards.
- Provide safety leadership and instruction to all Technicians.
- Provide safety awareness and instruction to subcontractors on Johnson Controls’ work sites.
- Recognized as a Leader by peers while being a coach and mentor within the branch.
- Escalation points on technical issues and provides on-the-job training for other technicians
- Provide solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
- Escalation points from the branch to the technical resource team.
- Viewed as an expert in a given field by both employees and customers.
- Assist management with assuring proper field operational disciplines of other Technicians are followed.
- Regularly provide input on development and training needs of the branch.
- Assist with the identification of material needs required for service delivery.
- Assist the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
- Communicate with customers upon arrival and before leaving the work site.
- Ensure high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
- Keep customers informed on the nature of service provided outstanding issues and recommend system enhancements, upgrades, and/or repairs.
- Manage assigned work to meet a professional level of execution, on time, and to the customer.
- satisfaction
- Provide consultant level services for customers related to building system repairs and enhancements.
- Ensure ultimate customer satisfaction levels with assigned customers.
- Conduct self-study (reading, research, and practice) to improve and maintain technical proficiency.
- Complete all training and certifications as required by the company.
What we look for
Required
- In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.
Pay Range: $37.50 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.