Reporting to: Sr Manager, Availability Management

Office Location: Chennai, India

Flexible Working: Hybrid (Part Office/Part Home)

Cloud Site Reliability Engineer Responsibilities

• On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services 

• Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization.

• Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms.

• Play an important role in the Continual Service Improvement process, identifying and driving improvement

• Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools .

• Participate in code peer reviews and enforce quality gates to ensure best practices are followed.

• Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples.

• Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response.

• Exploring and applying Artificial Intelligence to enhance operational processes/procedures 

Should-Haves - Skills & Experience 

• Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing.

• Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor

• Experience with the OpenTelemetry (OTEL) Standard 

• Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others.

• Strong experience with IaC tools, such as Terraform and Cloudformation.

• Experience with cloud environments, especially AWS and/or Azure.

• Good customer interaction skills and able to understand their needs and expectations.

• Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary 

• Experience with code quality tools, such as SonarQube. 

• Knowledge on code linters tools of various programming languages.

• Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions.

• ITIL experience with basic understanding on incident management, problem management and change management.

Nice-to-Haves - Skills & Experience

• Any cloud certification

• ITIL certifications

• Experience with ITSM tools 

• Experience using On-Call Management Tooling

No travel required