As an on-site IT Support Specialist, you are the first point of contact for technical inquiries and support. You ensure that all IT systems function smoothly and provide valuable assistance so our employees can complete their tasks without issues. Your work directly contributes to user productivity and satisfaction.

How you’ll make an impact

• On-Site Technical Support: You troubleshoot IT issues quickly and reliably, ensuring all systems run smoothly

• IT Provisioning: Ensure that devices and software are ready and operational for use

• User Support and Training: Provide spontaneous help for common IT questions and train users in self-help tools to boost their autonomy

• Inventory Management: Manage the physical inventory of devices and accessories, update the configuration database (CMDB), and conduct regular stock checks

• Logistics and Coordination: Organize the transport and redistribution of devices between locations and collaborate with local logistics partners

• Warranty Handling: Work with OEM manufacturers to process warranty claims, ensuring the quality of our devices

• Risk Identification and Management: Identify potential risks that could affect service quality and take proactive measures

• Support in Collaboration Areas: Ensure that IT equipment in meeting rooms and workspaces is fully functional for optimal collaboration

• Standards Compliance: Follow established processes and guidelines to maintain consistently high quality in IT support

Your background

• Completed IT Training: You have a completed IT education or equivalent qualification

• Language Skills in German and English: You are fluent in both German and English, able to communicate technical and business matters clearly

• Proactive and Solution-Oriented Work Style: You are independent, solution-focused, and maintain composure in stressful situations

• Team Spirit and Responsibility: You are a true team player who can also handle tasks independently and take on responsibility

• Technical Competence: You have solid IT knowledge and are capable of resolving common technical problems confidently

About Us

Hitachi Energy offers you interesting tasks in a highly motivated team and an open communication style. Through an individual and practice-oriented induction plan, we will support you to quickly gain professional confidence to be able to work independently with high level of personal responsibility. Even after the induction phase, Hitachi Energy offers a wide range of learning and development opportunities for professional growth and supports you in achieving your career goals.