At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

This position is responsible for ensuring effective and timely communication between the local cashless claims team, sales agents, members, and local panel hospitals. This role focuses on managing daily cashless related calls and emails, providing accurate LOG status updates, and coordinating with panel hospitals for required documentation to facilitate smooth cashless claim processing. The position aims to deliver exceptional customer service, maintain strong stakeholder relationships, and support operational efficiency through accurate data management and administrative assistance.

Roles and Responsibilities:

• Handle daily inbound and outbound calls and emails with sales agents, members, and local panel hospitals regarding cashless claim processes.
• Provide clear and professional communication to ensure smooth coordination of required documents, claim status updates, and inquiries.
• Support the Local Cashless Claims Team by assisting with basic system updates, data entry, and report preparation.
• Maintain accurate and up-to-date claim information in the system.
• Deliver excellent customer service by resolving issues promptly and ensuring a positive experience for all stakeholders.
• Coordinate with internal teams to ensure timely claim processing and service delivery.
• Build trust and maintain strong relationships through empathetic and professional communication with customers and partners.
• Assist with organizing claim files and provide general administrative support as needed.

Minimum Job Requirements:

• Bachelor’s degree in business administration, computer science, preferably with medical knowledge.
• Minimum 3 years of working experiences in operations/administration or related field
• Experience in insurance, healthcare, or medical-related fields is an advantage.
• Strong customer service orientation with the ability to handle multiple inquiries professionally.
• Attention to detail and good organizational skills.
• Proficient in Microsoft Office tools (i.e., Teams, Outlook, One Drive, Excel, Word), familiarity with claim systems is a plus.
• Positive attitude, willingness to learn, and ability to work collaboratively.
• Literacy in both English and Burmese, both verbal & written.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.