We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Intake Senior Specialist, Conference Centre is a key member of the Conference Centre team, responsible for the overall intake process, calendar management, space conflict resolution, and coordinating logistics with key partners and contacts. This role also leads Conference Centre’s data management, reporting, and analysis to ensure operational excellence and to enable informed business decisions.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

NOTE: This is a 14-15 month temporary opportunity.

How you’ll succeed

• Event Request Intake Management - Manage the intake process for all booking requests, collaborating with the vendor partner to ensure seamless intake and scheduling.  Ensure all intake forms are reviewed and processed promptly, confirming availability and requirements as required.  Facilitate communication as required for booking confirmations, changes, and resolutions to all stakeholders.  Provide actionable insights to enhance the intake process.
• Calendar Management - Maintain and update the Conference Centre’s master calendar, ensuring accurate scheduling and avoidance of conflicts.  Proactively identify potential booking conflicts during the intake process.  Lead the assessment of space conflicts with urgency, priority, and business impact of each conflicting request.  Engage with requestors to clarify requirements, flexibility, and alternative options.  Escalate unresolved conflicts to the Conference Centre Senior Manager.
• Booking Data Management, Reporting & Analysis - Ensure accurate entry and maintenance of booking data in the event management system (EMS).  Track key metrics related to bookings, cancellations, space utilization, and intake requests.  Generate regular and ad hoc reports, providing data-driven insights to optimize space and resource usage.
• Conference Centre Mailbox Coverage - Monitor the mailbox and respond to inquiries in a timely, professional manner, adhering to established response protocols.  Maintain accurate records of email correspondence and actions taken.  Provide courteous and informative responses and address routine questions regarding conference services, bookings, and policies.

Who you are

• Strong organizational skills, attention to detail and the ability to multi-task.
• Excellent organization and administrative skills, which includes being very capable with Microsoft Teams, Word, PowerPoint, Excel, Outlook
• Highly self-motivated - Operate independently with minimal direction.
• Strong communicator with effective interpersonal skills.  Interact with a wide range of individuals at different levels in a wide range of situations.
• You demonstrate quick judgment and prompt action. Respond effectively to urgent situations and time-sensitive matters.
• Good business and analytical knowledge - You can apply analytical thinking to an understanding of CIBC, organizational structure and business partner relationships.
• Undergraduate certificate or degree and/or 5+ years relevant work experience.
• Ability to influence through relationships and networks.
• Proficient ability to collaborate and are able to work directly with all levels of management.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-05-28

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Calendar Management, Communication, Conflict Resolution, Critical Thinking, Hospitality Logistics, Intake Coordination, Logistics Optimization, Relationship Management, Teamwork