Workspace Guest Services

Posted:
3/30/2025, 5:25:40 PM

Location(s):
Ho Chi Minh City, Vietnam

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

  • Receptionists to project a friendly and welcoming image to Client’s visitors
  • Assist visitors to determine the purpose of their visit
  • Issue visitors with pass as per categorization accordingly
  • Maintain Log-book to record visitors name
  • Notify host/alternative contact of visitors arrival
  • Invite visitors to take a seat at the waiting area
  • Adhere to Client’s/JLL’s predefined dress code
  • Ensure that reception area is kept tidy at all times
  • Manage bookings of meeting rooms
  • Manage incoming and outgoing mails
  • Place Client’s corporate literature neatly in waiting area
  • Handle all incoming calls to Clients
  • Calls are answered with appropriate greeting;
  • Calls are answered within 3 rings 
  • No client should complain of dropped calls, except for technical fault
  • Facilitate the booking of Meeting Room
  • Divert all calls as requested during Emergency or Practice Drills;
  • After hours contact within 30 minutes
  • Receive all in-coming mails and parcels and sort by department and place within ‘pigeon hole’ for collection by respective department
  • Coordinate for courier/dispatch to collect the completed forms (by individual departments) and goods to be delivered out
  • Maintain logs for monthly cost reconciliation by finance
  • Receive calls from end-users on ad-hoc requests and maintain records
  • Assist with Booking hotels/ travel..
  • Manage shuttle bus service
  • Reconciling invoices from courier services with monthly dispatching list & request for payment;
  • Checking & refilling stationery stock and requesting for payment monthly;
  • Archived File keepers: Keeping records, making requests for retrieval delivery/pick-up, new carton pickup, as well as payment every month;
  • Keeping records of all moving asset docs;
  • Any other assignments from Facilities Manager

 

General Requirements

  • At least one year experience in similar receptionist/administration position in international working environment
  • University/College degree or equivalent, major in Office Administration, English or Business Administration
  • Excellent communication skills in English and Vietnamese (written and verbal)
  • Good command of Microsoft Office: Word, Excel, Email
  • Pleasant and honest personality
  • Attention to details, at ease at working with figures
  • Ability to work multi-tasks under pressure while remaining friendly and enthusiastic

Location:

On-site –Ho Chi Minh City, Vietnam

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.