Strategic Engagement Manager, Research Sales

Are you a customer-centric and data-driven individual?

Are You a team Player?

About Our Team 

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world€™s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role 

The Strategic Customer Engagement Manager is a key contributor to South Asia Go-To-Market (GTM) Plan, responsible for fostering high-impact relationships and supporting large-scale strategic sales projects across the region.

Responsibilities

• Engaging with the RAD to develop an Action Plan aiming to build Elsevier advocacy across the multiple customer segments targeted in the GTM Plan to support the strategic sales projects.

• Leading consultative engagements by conducting capability assessments, needs analysis, and strategic planning to position Elsevier as a trusted knowledge partner for uplifting the quality of education & research through high quality content & structured capacity building initiatives.

• Supporting the Sales Team, in the initial stages of the project including business development planning and pre-sales consultation with the strategic stakeholders.

• Collaborating closely with Sales, Product, and Marketing teams to develop Value Stories/ Case Studies/Success Stroes aligned with South Asia’s GTM objectives, contributing insights that support market penetration and revenue growth in the targeted customer segments.

• Preparing and present strategic recommendations, business cases, and progress reports to senior management and key stakeholders identified in each project (State Consortium/T4/Govt Consortiums/Emerging Markets)

• Designing + implementing engagement strategies for large-scale deals, ensuring seamless delivery and enhanced value over long-term relationships.

• Acting as a trusted advisor to high-value prospects, continually engaging with stakeholders to expand adoption + deepen the strategic partnership.

• Monitoring market trends, competitor activities, & customer feedback, using insights to optimize customer engagement + strengthen Elsevier’s positioning.

• Ensuring successful and on-budget delivery of complex solutions, continually evaluating opportunities for growth and further engagement within existing accounts.

Requirements

• 5 years’ experience of delivering change management initiatives.

• Outstanding written and verbal communication skills.

• Experience of working within a team structure and delivering according to agreed plan

• Strong knowledge of MS Office suite.

• Ability to identify and meet the unique needs of high-value customers within South Asia’s diverse market landscape. 

• Strong understanding of the South Asia market, with knowledge of its unique government and academic ecosystems.

• Adept at developing and executing strategies that align with the South Asia GTM Plan while maximizing customer satisfaction and retention.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

       Working flexible hours - flexing the times when you work in the day to help you fit everything in and   work when you are the most productive

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Comprehensive Health Insurance: Covers you, your immediate family, and parents.

● Enhanced Health Insurance Options: Competitive rates negotiated by the company.

● Group Life Insurance: Ensuring financial security for your loved ones.

● Group Accident Insurance: Extra protection for accidental death and permanent disablement.

● Flexible Working Arrangement: Achieve a harmonious work-life balance.

● Employee Assistance Program: Access support for personal and work-related challenges.

● Medical Screening: Your well-being is a top priority.

● Modern Family Benefits: Maternity, paternity, and adoption support.

● Long-Service Awards: Recognizing dedication and commitment.

● New Baby Gift: Celebrating the joy of parenthood.

● Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.

● Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.

● Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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