Hospital Operator – Swedish Hospital 

Position Highlights:
•    Position: Hospital Operator 
•    Location: Chicago, IL 
•    Full Time:  40 hours per week 
•    Hours: Saturday, Sunday, Monday, Tuesday, and Wednesday 10am – 6:30pm, Rotating Holidays 
•    Required Travel: N/A

Job Summary: 
Answers and directs incoming, outgoing and internal telephone calls. Initiates codes in accordance with established guidelines. Provides service for physicians subscribing to Swedish Covenant Medical Answering Service, and responds according to individual physician preferences. Provides inhouse and long range paging for physicians and hospital personnel. Answers incoming calls for patient information and directs to appropriate patient location, nursing unit or clinical department. Provides outstanding customer service and satisfaction, ensuring all calls are managed in a prompt, courteous and professional manner.

What you will do:
•    Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
•    Demonstrates professional and customer service oriented behavior in all situations, including manner of communication, appearance and responsibility.
•    Answers incoming calls immediately line is available, and identifies who the caller has reached
•    Transfers call to the appropriate extension. Politely and effectively asks questions to determine appropriate transfer when necessary. Assists internal callers placing outgoing calls.
•    Receives patient information calls, locates patient in the Meditech ADT system, and transfers appropriately to the correct patient room and bed, or to the nursing unit as per nursing department policy.
•    Provides answering service for subscribing physicians: Answers incoming calls from patients when physician’s office is closed. Relays and dispositions messages in accordance with protocols determined by each subscriber. Communicates to other operators and supervisor any updates from subscribers regarding schedules and other pertinent information, and assists in maintaining current files and directories at workstations    
•    Pages individuals on inhouse and long-range pagers. Pages emergency codes and individuals and makes some general announcements on overhead speaker, speaking clearly and distinctly.
•    Responds immediately to alarm systems, and initiates codes, pages and overhead announcements in accordance with departmental procedures and in a calm manner.
•    Informs security via the Motorola radio of emergency situations that exist with the hospital, or emergency situations outside the hospital that may impact the hospital’s operations.
•    Assists with training new operators when requested by supervisor.
•    Assists in updating physician’s roster and other directories and files as needed.
•    Notifies supervisor of delays in telephone communications, any other malfunctioning equipment per department policies. Informs supervisor of all other situations that requires supervisory action or intervention, (e.g. customer complaints, unusual occurrences, etc.)
•    Performs other duties as requested by supervisor.

What you will need:
•    Education: Minimum high school graduate or equivalent
•    Certification: N/A
•    Experience: Minimum of one year experience on heavy traffic switchboard; prefer hospital experience
•    Unique or Preferred Skills:
o    Excellent customer service skills
o    Excellent written and verbal communication skills
o    Ability to interact positively and effectively with multiple departments
o    Ability to concentrate and to quickly and courteously respond to callers in a busy, distracting office environment.
o    Ability to use good judgement and act independently to effectively problem solve.
o    Ability to work as part of a team to ensure department efficiency and productivity. 

ENVIRONMENT: 
•    Body Position: 99% sitting
•    Repetitive Activities: Answering telephone 99%, viewing computer screen 95%

Benefits:
•    Career Pathways to Promote Professional Growth and Development
•    Various Medical, Dental, Pet and Vision options
•    Tuition Reimbursement 
•    Free Parking
•    Wellness Program Savings Plan 
•    Health Savings Account Options
•    Retirement Options with Company Match
•    Paid Time Off and Holiday Pay
•    Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. 

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.