Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to harm other users and our platform, within the online environment and off-platform. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject-matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call support.

You will report to the Critical Harms Intelligence, Investigations, and Operations Manager.

You will: 

• Lead and implement our enforcement strategy on escalations related to Suicide & Self Harm, Real Life Threats, and other dangerous/high risk activities, providing crucial support to keep our users safe.
• Collaborate with cross-functional teams including Product, Engineering, Legal, Customer Service, and Content Policy to identify and solve operational barriers.
• Manage global, time-sensitive critical issues and incidents.
• You will be an expert in Roblox's internal and external safety policies, be familiar with the tools we use to keep our users safe, and be able to make data-driven decisions on how to improve the company's overall escalation ecosystem.
• Oversee and guide vendor agent processes and metrics.

You have:

• 4+ years of experience performing operations management, internal and external relationship building, and cross-functional collaboration to achieve safety operations goals.
• Ability to exert leadership over your area of responsibility, including making recommendations to various levels of XFN leaders, build productive relationships with key Safety stakeholders, and demonstrate strong organizational and time-management skills.  
• Demonstrated expertise about online abuse types related to Suicide and Self Harm, Real-Life Threats, and Dangerous Activities, and ability to quickly, independently, and maturely prioritize urgent risks and make judgment calls on sensitive content.
• Experience working with external entities such as law enforcement, federal agencies, or NGOs on relevant issues.
• Bachelor’s degree in criminal justice, social work, psychology, international studies, a related field or equivalent experience.