CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The Volunteer Services Specialist focuses on daily operations and program compliance. Responsibilities include coordinating volunteer activities, managing onboarding, maintaining volunteer compliance, supporting recruitment, overseeing Coffee Cove operations, and ensuring proper cash handling

Employment Type: Full Time

Shift: Mon-Fri 7:30a-4p

Weekly Scheduled Hours: 36

Wage Range: $18.49-$27.38

Requirements:

- High School Diploma/GED or higher education

People

• Coordinates and conducts all activities related to volunteer compliance, assignments and schedules of volunteers to support hospital staff, departments, and programs.
• Works with the Volunteer Services Lead Coordinator regarding communications to volunteers.  Updates may include newsletters, bulletin boards, web pages and hospital intranet communications. 
• Manages the volunteer orientation and onboarding process for new volunteers.  Works to provide the right placement along with ensuring that all onboarding steps are completed to meet regulatory guidelines.
• Ensures that volunteers have an appropriate comfort level with staff and duties and to ensure the appropriateness of the volunteer's fit and/or assignment. 
• Interacts with hospital staff appropriately, making the appropriate placement and introduction of volunteers into hospital units, patient care areas, waiting rooms, Gift Shop and Coffee Cove.
• Works to motivate, reward and retain volunteers. Helps with coaching and holds volunteers accountable on performance and assesses the training need of each volunteer. 
• Conducts and monitors annual volunteer compliance including but not limited to annual competencies and flu shots. 

Assist and supports the activities of the Volunteer Services Office.

• Supports the Volunteer Services Lead Coordinator when needed along with providing updates on upcoming events and sales in the Gift Shop and Coffee Cove.
• Responds to external requests regarding volunteer opportunities
• In partnership with the Volunteer Services Lead Coordinator works to recruit new volunteers
• Creatively resolves unscheduled volunteer absences.

• Provides an organized training program to new volunteers and provides support and ongoing training to current volunteers.
• Interacts with hospital Volunteer Council and Committee members. Attends and participates in meetings and functions, providing updates and reports as needed.
• Upholds and supports the Volunteer department Policies and Procedures.
• In collaboration with Volunteer Services Lead Coordinator and Volunteer Council, develops and implements plans for business growth and sustainability.
• Provides back up as necessary and when needed for any and all elements of Gift Shop operations.

Coffee Cove Operations

• Oversees all aspects of the hospital's Coffee Cove operations with the goal of exceeding customers' expectations.
• Oversees day to day operations including maintaining inventory. 
• Ensures food safety and sanitation expectations are met.
• Supports training and orientating of volunteers assigned to Coffee Cove as needed.
• Maintain Coffee Cove volunteer schedule to ensure appropriate staffing.
• Develops special promotions to help increase sales.
• Works to develop new product ideas in order to grow revenue

Cash Handling

• Assures safe and proper cash handling for Coffee Cove and Gift Shop.
• Establishes cash handling routines for daily cash register prep, closing, cash records, and deposits.
• Create cash revenue and expense reports.
• Maintains sales records and makes reports for Gift Shop and Coffee Cove as required/requested by Holland Hospital and the Volunteer Council.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy