About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So, what does a TaskUs Talent Acquisition Lead really do? Think of yourself as an orchestrator, overseeing personnel in volume recruitment ensuring that execution of daily tasks and activities are carried out seamlessly. As a Talent Acquisition Lead, you will also assist in the implementation of site recruitment strategies, monitor results, and evaluate the same against set targets. You are organized, detail and goal-oriented, and you embrace business objectives able to rally a team to class completion. As a Talent Acquisition Lead, you are also responsible for:

• Coaching the recruitment team continuously, directing and supporting their professional development, driving performance to achieve department goals and objectives, and keeping them informed on policy and process changes.

• Developing and implementing action plans on a daily basis to ensure the attainment of recruitment targets, overseeing full-cycle recruitment procedures, ensuring all required documents are complete and organized.

• Performing requisition load balancing to ensure that manpower requirements are equitably distributed amongst recruiters in the team.

• Organizing, leading and documenting post-interview debrief/feedback and post-mortems with recruiters.

• Developing creative recruitment solutions if the team is experiencing difficulties in attracting the appropriate level and quality of manpower/staffing requirements.

• Designing, revising and/or enhancing recruitment tools and templates such as application forms, interview questionnaires as well as developing online process for the expediency and facilitation of recruitment processes.

• Managing executive and hiring department leadership by recommending new concepts, providing advice, and constantly coordinating with them on manpower needs and profile requirements

• Collaborating with other departments involved in the overall recruitment and onboarding processes.

• Maintaining a network of contacts that include vendors and community organizations and participating in internal and external recruitment activities.

• Stay informed of trends and innovative recruiting techniques in order to be competitive in cutting edge, state-of-the-art recruiting practices.

Must-have Skills 

• Communication skills: Excellent verbal and written communication skills are critical for supervisors. Being able to clearly convey instructions, provide feedback to direct reports, and handle any escalations are must-have abilities for supervisors.

• People management skills: These may include the ability to assign tasks and responsibilities to agents appropriately, build and maintain positive relationships with team members and customers, and foster a collaborative and supportive workplace environment.

• Leadership skills: Naturally, an excellent supervisor should possess the traits of a leader and act as a motivator for their team members. The ability to inspire, lead, and guide agents towards achieving common goals is what helps supervisors keep the team engaged and motivated.

• Conflict resolution skills: Conflicts are inevitable in workplace. Dissatisfaction with instructions, unrealistic expectations, goal disputes, etc are just a few causes of conflict in the workplace, not to mention conflicts among team members. Conflict resolution skills are essential for supervisors to handle these situations effectively.

• Strategic thinking skills: Strategic thinking skills are important for supervisors to be able to set realistic and achievable long-term goals for the team that align with the overall strategy of the organization, as well as allocate and schedule resources efficiently to maintain service level while also avoiding agent burnout.

• Decision-making skills:  Call centers are typically fast-paced environments. Whether it’s resolving workplace conflicts, shifting priorities, or handling escalated issues – supervisors must be willing to take responsibility and make well-informed and timely decisions whenever necessary. 

• Multitasking skills: Call center supervisors have a range of various duties and responsibilities to handle, very often simultaneously. That makes multitasking a highly desirable skill for supervisors, enabling them to manage multiple tasks effectively without compromising on the quality of what they do.

Job requirements: 

• 2+ years of experience in Talent Acquisition roles.

• Previous experience in the BPO industry.

• Availability to work onsite.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.