Vanguard’s Financial Advisor Services division is seeking a senior UX leader to guide a team of user experience professionals. This team supports a complex digital product used by our Finance division’s operations teams and B2B intermediary clients.

In this role, you’ll be part of the senior product leadership team for our Operational Experience product families and the Transfer Agency Modernization Program. Your focus will be on improving how money moves between large financial institutions and Vanguard.

This is a high-impact opportunity to lead UX strategy and design for a new, business-critical application that’s part of a larger technology modernization effort. You’ll shape the user-centered vision in agile and lean product environments.

We are passionate about setting a new standard for digital experiences and are looking for like-minded individuals. Join a team of self-starters who are tenacious and relentlessly curious. We exist to lead Vanguard into the future.

Core Responsibilities

• Creates world-class user experience strategies for a wide range of user and business goals by leading program-level initiatives. Defines complex problems expertly by managing user research, conceptualization (sketches/wireframes), visual design, information architecture, interaction, and by having a precise eye for detail on the execution. Delivers intuitive, engaging, and elegant experiences.
• Manages UX Strategists, UX Designers, and UX Researchers supporting the product family initiatives.
• Coaches and demonstrates user experience methods for direct reports. Provides feedback and reviews the UX work product for the team.
• Organizes, prioritizes, and tracks work; develops and iterates leadership methods to ensure efficiency.
• Facilitates design thinking exercises with users, clients, product partners, and business stakeholders to gather observations and insights to inform current and future state mapping.
• Works with the product management team to create a product roadmap that includes a prioritization schema and a proposed schedule for introducing new features and capabilities.
• Provides guidance to product teams and works in collaboration with user experience designers to determine appropriate research strategies and approaches for critical product questions.
• Develops relationships with business leads across a product family and educates executives why user experience capabilities are a strategic asset of the organization.

What it takes

• Expert in all areas of user experience design (information architecture, interaction design, visual design, prototyping, content, UX measurement).
• A high degree of creativity, empathy, passion, and problem-solving ability.
• In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing).
• Proven experience solving complex communication problems and designing world-class experiences for large-scale programs.
• Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization.
• Proven ability to lead a team to success. Ability to turn failures into successes.
• Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.

Specializations that make an impact

• Experience leveraging generative AI tools to gain efficiencies within the product design lifecycle.
• Experience using design thinking approaches in product design and research.
• Experience with Lean UX and Agile methodologies.
• Experience in financial services or financial applications a plus.
• Comfortable working through ambiguity in a fast-paced agile environment.

Reporting Chain

The candidate will report up through a larger user experience group in our Financial Advisor Services (FAS) Digital & Analytics department. Here, the candidate will have the opportunity to collaborate with other UX teams within FAS as well as teams throughout Vanguard’s global design community of practice.

Location

This position has a hybrid work schedule:

• Tuesdays, Wednesdays, Thursdays on Vanguard's campus.
• Mondays and Fridays remote. 

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.