JOB DESCRIPTION:

Customer Service Supervisor II

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our [insert location of working site] location in the [insert division name. [Insert division description]. 

As the Customer Service Supervisor II, you’ll have the chance supervise the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels defects.

What You’ll Do

Work closely with the distribution center to ensure priorities and exceptions are clearly understood. Escalate any cases to management as required.

Supports Manager in all revenue recognition transactions to ensure accuracy and compliance with SOX controls. Strict accuracy of data and timeliness of transactions are critical in controlling risk.

Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.

Serves as a procedural expert to support the CSR's and customers.

Acts as a knowledge source for team members to escalate problem solving and/or issues. Creates and makes proposals for change to management for consideration and adoption. Follow-up on open topics, may lead implementation.

Provides technical leadership on transactional and/or technical questions and processes including areas related to ERP functionality and other systems and processes used by Customer Service teams.

Provides timely feedback to Information Systems and Leadership on any systems issues.

Shift: Administrative – Day light saving applies.

Required Qualifications

• High School degree
• Bachelor´s degree: having successfully covered at least 50% of the curriculum at the university with at least 5 years of working experience.
• Experience Experience Details +5 years of experience in a customer service position.
• +3 years of supervisory experience.
• SAP experience.
• Microsoft office experience.
• Demonstrated ability to train and mentor others required.
• Demonstrated ability to leverage and/or engage others to accomplish projects.
• Ability to travel up to 30%, including internationally.
• Regularly scheduled overtime is a requirement of this position.
• Advanced command of English

Preferred Qualifications

• Experience in Customer Service within the Medical Device Industry required (desired).
• Experience working in a broader enterprise/cross-division business unit model preferred.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Cr09Sal (Costa Rica)

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Work in a clean room environment