Posted:
10/7/2024, 5:00:00 PM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
The opportunity
Are you a self-starter with strong communication skills, who enjoys working in a team environment with a passion for learning? Consider joining our team as a New Business Operations Associate! Reporting to the Manager, New Business Support; the Operations Associate is responsible for providing excellent service, support, and administrative tasks with the purpose of delivering an exceptional client experience. The Operations Associate will use general knowledge and skills obtained through training to facilitate the money movement of client funds.
Responsibilities:
Responsible for following up on participant rollovers in a timely manner
Responsible for responding to emails and other participant inquiry in a timely manner
Work directly with financial intermediaries to ultimately channel assets into John Hancock
Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process
Complete daily and weekly operational activities while following department policies and procedures
Respond to routine inquiries from various operation teams both internal and external
Oversee data integrity requirements
Proactively share knowledge to ensure team objectives are met
Other duties as assigned
Who are we looking for?
Strong written and verbal communicators
Continuous learners
Team players
Driven
Passion for customer service
Good analytical and problem-solving skills
Ability to learn quickly
Detail oriented with the ability to quickly organize, prioritize, and work within a multiple task environment
Requirements:
Bachelor’s degree, excellent opportunity for a New Graduate!
Excellent written communication, Phone demeanor, and customer service skills.
Knowledge of financial services is a plus!
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are
more than just words.
As part of our global team, we’ll support you in shaping the future you want to see
What we offer:
Home office hardware.
Monthly incentive compensation.
Annual performance bonus.
Paid Training and Health and Retirement Benefits starting on Day 1.
10 days paid vacation days plus additional time off including 3 personal, 5 sick, and 3 family care days.
Online learning programs are driven to focus your career development at your own pace.
Career growth and leadership support to achieve your goals.
Ready to take the next step? Apply today!
“ Our mission is making decisions easier, and lives better, for all of our customers, and we are equally committed to making a positive impact on the communities where we live and work. John Hancock and its parent company, Manulife, are investing more than $3.5 million over the next two years to promote diversity, equity, and inclusion in the workplace and the communities we serve.”
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)Website: http://www.manulife.com.hk/
Headquarter Location: Kowloon City, Kowloon, Hong Kong
Employee Count: 1001-5000
Year Founded: 1897
IPO Status: Private
Industries: Financial Services ⋅ Life Insurance ⋅ Retirement ⋅ Wealth Management