Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Exchange Server
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a smooth user experience and fostering strong client relationships.

Roles & Responsibilities:
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive
Manage mailboxes, distribution lists, shared mailboxes, and mail flow configurations
Configure and support Microsoft Teams (policies, meetings, calling, collaboration features)
Manage SharePoint Online sites, permissions, and document libraries
Support OneDrive for Business (storage, sharing policies, sync issues)
Handle user lifecycle management (onboarding, offboarding, access provisioning)
Troubleshoot issues related to email delivery, Teams connectivity, and collaboration tools
Implement and maintain security and compliance policies (DLP, retention, access controls)
Work with Azure AD (Entra ID) for identity and access management
Monitor service health and proactively resolve incidents
Collaborate with security and infrastructure teams for governance and compliance
Support migrations (on-prem to cloud or tenant-to-tenant)
Maintain documentation, SOPs, and knowledge articles

Professional & Technical Skills:
Hands-on experience with Microsoft 365 (M365) suite
Strong knowledge of Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive
Experience with mail flow, connectors, and email security
Knowledge of Teams administration (policies, governance, troubleshooting)
Experience managing SharePoint permissions and site collections
Understanding of OneDrive sync and sharing mechanisms
Proficiency in PowerShell for M365 administration
Knowledge of Azure AD (Entra ID), Conditional Access, and MFA
Experience in troubleshooting end-user and service-level issues

Additional Information:
- Experience in M365 migrations and hybrid environments
- Knowledge of security & compliance tools (DLP, eDiscovery, retention policies)
Familiarity with automation and scripting
- Understanding of ITIL processes
- The candidate should have minimum 5 years of experience in Microsoft Exchange Server.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.