Do you love to solve problems and find better ways of getting things done?  Do you love asking ‘why’ about pretty much everything? And does it make you happy when things are perfectly aligned and standardized? Can you pick the small pieces to create a big picture? Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident? If so, then this role might be for you.

About the Role,

• The work may include any of the following depending on the region the role is responsible for.
• Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Escalate all delays to internal groups including to the senior members of the team as appropriate
• Accountable for meeting and maintaining defined standards for quality and productivity
• Manage internal customer queries and communication in a professional and service-minded manner ensuring
• Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modification of customer master data.
• Meet agreed volume, service and quality targets
• Shift timing :- 12pm to 9pm

About You:

• Graduate/Post Graduate in Accounting with 1 years of relevant experience
• Necessary industry experience & associated number of years of experience
• Good problem-solving skills, written and verbal communication skills.
• Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
• Good knowledge of MS Office and ERP (applicable AR systems)
• Must possess and demonstrate exceptional organizational and communications skill.

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What's in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.