Join Our Team as a Payment Devices Specialist!

We are seeking Payment Devices Specialists to join our customer service team and deliver exceptional technical support to our clients.

Position Overview

As a Payment Devices Specialist at SpotOn, you will be a vital part of our team, ensuring clients receive top-tier technical support. Your role will involve diagnosing and resolving technical issues efficiently while maintaining a high standard of customer satisfaction.

Key Responsibilities

• Diagnose, manage, and resolve technical issues with accuracy and efficiency.
• Deliver excellent customer service through clear verbal and written communication.
• Tackle challenging, high-stress situations with a focus on problem-solving.
• Stay updated on our products and services, including new features and updates, to better assist customers.
• Maintain organized and detailed records of customer interactions.
• Collaborate with internal teams to ensure seamless resolution of technical challenges.

Qualifications & Requirements

Skills & Experience:

• Language Proficiency: Advanced English (C1 level).
• Customer Service: 1–3 years of experience in customer service and technical support roles.
• Technical Expertise: Proven experience in hardware and software troubleshooting.
• Communication: Ability to explain technical concepts to non-technical users with clarity and patience.
• Problem-Solving: Analytical mindset and commitment to resolving complex issues effectively.
• Customer Focus: Strong dedication to delivering outstanding service and ensuring customer satisfaction.

Education:

• Minimum: High school diploma or equivalent.

Additional Qualities:

• Exceptional interpersonal skills with the ability to de-escalate tense situations diplomatically.
• Ability to build and maintain strong relationships with clients and team members.
• Adaptability to evolving technologies and customer needs.

What We Offer

• Competitive Compensation:
  • Base Salary: $18,250.00 MXN
  • Performance Bonus: $3,660.00 MXN
• Benefits:
  • Monthly food vouchers: $1,500.00 MXN
  • Law benefits
  • SGMM
  • Vision and dental insurance
  • Life insurance
  • Gym membership (Total Pass)
• Work-Life Balance: Two days off per week.
• Career Growth: Opportunities for development and a clear career progression plan.

If you’re passionate about customer service, skilled in technical troubleshooting, and ready for an exciting career opportunity, we encourage you to apply today!

We look forward to welcoming you to the SpotOn team!

#LI-Onsite

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