As a member of the Professional Services Team, our Technical Consultant is responsible for helping customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack. The Technical Specialist serves as the customer-facing technical subject matter expert within the context of an overarching Professional Services engagement, advising the customer on integration functionality which can be used to meet their specific business needs. Additionally, the Technical Specialist seeks to identify gaps that may exist within the solution and works collaboratively with both the customer and internal Crunchtime resources to arrive at solutions that both enhance the product and delight the customer. 

 

Responsibilities:

• Communicate both verbally and in writing with customer stakeholders at all levels of the organization, tailoring content and messaging based on the roles and functional/technical responsibilities of the audience.
• Drive design and configuration activities in preparation for deployment of integration solutions to the customer’s environment.
• Work with customers to identify, troubleshoot and resolve technical issues encountered during installation and testing phases of the project.
• Collaborate with representatives for other departments within the Crunchtime organization (Implementations, Client Success, Development, Sales, Support, Technical Support) to address customer requirements and continuously advance the product suite.
• Train customers on solution administration and provide supporting resources, empowering them to manage the integrations in place and expand on their own.
• Transition engagement details to the appropriate internal support resources upon completion of a project to ensure a seamless customer experience moving forward.
• Build, maintain and publish assets in support of the Technical Services delivery process.
• Provide training and knowledge transfer to other Technical Services team members regarding delivery processes for integration work streams with which they are responsible.

Required Skills and Abilities: 

•  Ability to work in a fast-paced, dynamic environment
• Excellent time management and prioritization skills; able to multitask to meet project deadlines
• Independent mindset, willing to engage in all aspects of project work in an individual capacity
• Solid understanding of relational database concepts
• Proficiency in both reading and writing SQL statements
• Familiarity with Oracle PL/SQL, in particular stored procedures
• Familiarity with object-oriented programming concepts
• Familiarity with basic Linux server administration
• Proficiency with reading and interpreting XML and JSON documents
• Familiarity with web services concepts (REST and SOAP) and associated developer tools (Postman, Insomnia)
• Familiarity with file transfer protocols (FTP, SFTP, AS2)

Preferred Skills:

• Familiarity with EDI formats is a plus
• Understanding of financial accounting concepts (general ledgers, chart of accounts) is a plus
• Restaurant operations experience is a plus

 

Education and Experience:

• BS in Hospitality Management and/or Information Technology/Information Systems
• 2+ years of customer-facing professional services or support experience in a SaaS software environment

 

Essential Physical & Mental Requirements:

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

What you’ll get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Compensation:

The annual base compensation range for this position is $80,000 - $100,000. The reasonably estimated total cash compensation range for this full-time position is $86,000 – $107,500.

 

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

 

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].