Posted:
8/27/2024, 7:51:40 AM
Location(s):
Hyattsville, Maryland, United States ⋅ Maryland, United States
Experience Level(s):
Senior
Field(s):
Operations & Logistics
Workplace Type:
Remote
Director, Digital Student Experience Operations
Stateside Exempt, Grade 3.3
Location: Remote
This role will establish and lead the Digital Student Experience (DSE) team's effort in operational excellence to ensure successful delivery of our projects. Reporting to the Assistant Vice President of the Digital Student Experience team, the Director of DSE Operations will be responsible for developing and implementing a vision for lifecycle management, establishing standards, processes, and best practices, enabling necessary tools and technology. They will also coordinate the efforts within our team and the Student Engagement and Achievement department ensuring alignment with organizational goals. The ideal candidate will have a strong background in project management, process optimization, team leadership, and will oversee the DSE Coordinator and external contractors.
Primary Duties:
Required Education and Experience:
4-year college degree in Business administration, project management, engineering or related field
Experience:
Knowledge, Skills, and Abilities:
Product management principles and project management principles: Deep understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., MS Project, JIRA, Trello). Knowledge of the entire project lifecycle, including initiation, planning, execution, monitoring, and closure. Knowledge of risk assessment, mitigation strategies, and contingency planning. Ability to inspire, lead, and develop a high-performing team. Skills in developing and implementing strategic visions and plans. Excellent verbal and written communication skills for interacting with senior leadership, team members, and external stakeholders. Ability to prioritize tasks, manage time effectively, and meet deadlines. Ability to mentor and coach team members to enhance their skills and career development.
Preferred Education and Experience:
All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected].
Website: https://umgc.edu/
Headquarter Location: Hyattsville, Maryland, United States
Year Founded: 1947
Industries: EdTech ⋅ Education ⋅ Higher Education ⋅ Universities