Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

This role will be focused around the delivery and performance management for customer sales and retention. You’ll interrogate data and create insight to understand our customers, evaluate behaviour, key drivers of churn and develop customer focused offers. You'll be working with stakeholders across the business to take them to market, track them and ensure they deliver profitable growth. Performance management and change at pace will be key, so you’ll develop in-depth reporting to track how initiatives are doing - in both customer and commercial outcomes – to suggest changes, things we can test to deliver continuous improvement and to understand what is and isn’t working for our customers. You’ll work closely with the Sales and Retention leads to create specific campaign and product activity to retain existing customers, and acquire new ones

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Here's a taste of what you'll be doing:

• Performance management of the business - tracking of commercial outcomes and supporting a culture of continuous improvement

• Communication of performance, root causes and required actions for the LT and wider business

• Understand our customers and the root cause of performance, to ensure each team in E.ON Next is aligned as to how they can deliver business and customer outcomes

• Ensure alignment of plans across E.ON Next and that we have the right tools and resources to deliver

• Identify and investigate areas of opportunity and risk, making clear recommendations and driving change 

• Support the Sales and Retention leads in developing data lead plans to drive change and improve the performance of the business

• Working closely with the retention lead create targeted campaign activity to drive renewal and product fixing with the aim of reducing churn
   

Are we the perfect match?

• Experience of tracking performance, identifying root cause and communicating to senior stakeholders 

• Evidence of delivering Customer centric thinking and evidence of delivering projects, experiences, offers or propositions for customers.

• Highly skilled in analytics and able to proactively identify topics for investigation, identify root causes and make clear recommendations on how to drive improvement

• Evidence of customer focus, understanding the customer lifecycle and impacts on experience and churn 

• Experience of working with wide range of stakeholders to deliver outcomes

• Growth mindset; willing to take risks, able to learn and adapt

It would be great if you had:

• Excellent oral and written communication, interpersonal, influencing and presentation skills

• The ability to consistently support decision makers and produce high quality work to tight deadlines

• Ability to work autonomously, initiate and deliver change

• An innovative approach, driving imaginative solutions to problems and capable of challenging conventional business thinking

Here’s what else you need to know:

• Role may close earlier due to high applications

• This role is a 12 month secondment

• We’ll have regular team socials and lively team chats

• Competitive salary

• Location –  Nottingham - (E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX)  with travel to our other sites when required.

• Working environment: Flexible hybrid working – a blend of in the office and home working.

• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.