As the Customer Success Enablement Manager, you will be responsible for developing and delivering  enablement programs specifically designed for our Customer Success Management (CSM) team. You  will ensure alignment with broader Revenue Enablement and Customer Success organization goals  through effective tools, training, and insights.

This is a hybrid role working a minimum of three days per week from our office in Waltham, MA.

What You Will Do:

• Design and implement a comprehensive enablement strategy that aligns with company objectives, revenue enablement, and customer success goals
• Create and facilitate scalable training programs that enhance the skills and knowledge of the CSM team. This includes assigning, presenting, and leading various training sessions
• Develop and manage high-quality enablement content, including e learning modules, live training materials, and resource guides, ensuring accessibility and  relevance
• Work closely with Customer Success leadership, Product  Enablement, Sales Enablement, Product teams, and CX teams to ensure cohesive enablement  efforts across the organization
• Establish mechanisms to gather feedback from the CSM team on training effectiveness and content utility. Use this feedback to continuously improve enablement programs
• Support and update the onboarding program for new CSM hires and implement ongoing training initiatives for continuous development
• Manage multiple enablement projects and initiatives simultaneously,  ensuring timely execution in a fast-paced environment
• Drive adoption of new initiatives, tools, and processes by  supporting change management efforts and ensuring the CSM team is well-equipped to embrace changes
• Stay current on the latest best practices in customer success and  revenue enablement. Share insights and knowledge to foster a culture of continuous improvement

What You Bring:

• 5+ years of customer success management experience (or related fields, e.g. customer  onboarding, customer experience, etc. or a mix) 
• 2+ years experience in sales, revenue, CS, or CX internal enablement 
• Strong understanding of customer success motions, metrics, technologies, processes, and best  practices 
• Excellent oral & written communication skills
• Stakeholder management skills and the ability to influence up and across 
• Experience with CSM platforms such as Gainsight, ChurnZero, Totango (or similar), and  enablement platforms such as Allego, Rise, Seismic, Spekit (or similar) 
• Dynamic interpersonal skills, combining the ability to work independently and as part of team with  strong cross-functional collaboration skills 
• A customer-first, outcomes-driven, innovative, and solutions-oriented mindset

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