How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary:

Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction. Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing. Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise. Job Knowledge: Maintains current personal training, education and practice of policies and procedures. Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data Communication: Practices information monitoring, investigation, resolution and hand-off to team members. Performs other duties as assigned:

Core Responsibilities and Essential Functions:

Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy): - Will take on lead duties in the absence of the supervisor or manager. - Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality. - Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times. - Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated. - Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in. - Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department. Modular Pre-Analytics System and Storage Unit (if Required) - Key Operator for the Pre-Analytics and Storage Unit - Monitors and identifies system monitor functions - Thorough knowledge of Pre-Analytics computer functions and specimen location - Thorough knowledge of each Pre-Analytics module and their function - Responsible for performing daily maintenance for Pre-Analytics module and all components - Complete understanding of processes for the Pre-Analytics module - Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit. - Follows up with contacting service for further instructions. - Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit. Outpatient Registration (if Required) - Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility. - Ensures accurate information is captured in multiple registration systems (Wellstar HIS) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy. - Ensures activity is recorded - Ensures all stats are sent to the laboratory within time guidelines. Microbiology Processing (if Required) - Performs all aspects of specimen processing including reporting and resolving specimen problems - Prepares media and supplies for transfer to sister hospitals as needed. - Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals - Maintains and sets up organisms for media QC - Key Operator for the appropriate instrumentation - Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge) - Trains new employees on processing duties - Sets up all proficiency specimens Blood Bank Component Processing (if Required) - Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures. - Performs all routine preparation and issuing of products per protocol. - Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information. - Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication. - Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank. - Perform STAT duties as needed. Handle emergency products efficiently and appropriately

Required Minimum Education:

High school diploma Required or GED Required

Required Minimum License(s) and Certification(s):

Basic Life Support 1.00 Upon Hire Required BLS - Instructor 1.00 Upon Hire Required BLS - Provisional 1.00 Upon Hire Required Cert Phlebotomy Tech 2.00 Upon Hire Preferred

Additional Licenses and Certifications:

Required Minimum Experience:

Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required

Required Minimum Skills:

Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency. Demonstrates leadership in area of expertise.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.