Job Description:

Locations Available: Sault Ste. Marie
Duration:  May 5th 2026 – August 28th 2026

Type: Student Full Time

Range: $18.50 - $28.50

We are ready to take this game to the next level and need someone passionate and empowered to seize opportunities for growth; to be a part of a bold transformation to take customer success to a new level?  OLG is striving to be a gaming market leader and first choice for entertainment.

YOUR ROLE IN THE GAME

Reporting to the Manager Inside Sales, you will be empowered to: 

• Serve as the primary point of contact for retailers’ questions regarding products, services and promotions to ensure retailers continue to serve as a strong partner to OLG

• Escalate retailer inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved

• Provide training to retailers on new Instant product games, terminal features, and compliance initiatives to create awareness

• Research, analyze, troubleshoot, and resolve or escalate all problems/complaints daily from internal stakeholders and retailers regarding distribution strategies, compliance issues and financials and sales targets related to OLG products, services, promotions and processes

• Manage Inventory Pack activities which may special orders, include loaded packs, selling inactive, pack issues, misdirected orders, lost orders/packs, supplies and instant ticket returns

• Offer advice and guidance on products, services and promotions to ensure retailers continue to serve as a strong partner to OLG

• Continuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations

• Accurately and effectively document all incidents and activities in the appropriate systems in a timely manner while adhering to Freedom of Information and privacy regulations to facilitate quick tracking

• Maintain and issue documents requested by retailers as required and ensure retailer interactions are managed using the guiding principles of the Retail Policy Manual, EDRM guidelines, Ontario Lottery Gaming Act, and provincial legislation, and are in accordance with the AGCO guidelines

WHAT YOU BRING TO THE GAME

• ​Education:  currently enrolled in a post-secondary program in Business Administration, Communication, Finance, Education, Marketing. ​​

• Work experience: ​Experience working in a customer service-based environment. Experience in using customer reporting management applications (CRM) would be an asset.​Experience with administrative functions: data entry, electronic filing, printing materials, outbound calls

• ​Knowledge & Skills: excellent customer service and interpersonal skills; highly developed verbal and written communication skills; ability to work independently and within a team,; proficient with Microsoft Teams, Office, Word, Excel and Outlook; strong problem solving and multi-tasking skills and excellent interpersonal skills.   

• ​Flexibility: ability to work full time, in office, work environment  

• ​Collaboration & fun: inclusive and collaborative work style while creating fun and excitement in our work 

• ​Integrity and trust: do what's right and operate with transparency and openness 

BENEFITS OF JOINING THE WINNING TEAM

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.

• Comprehensive Learning: 24/7 access to robust online learning programs.

• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

Application Instructions:
If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required.

If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline.

Application Deadline: March 15, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [email protected], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.