Posted:
7/10/2024, 5:00:00 PM
Location(s):
Karnataka, India ⋅ Mumbai, Maharashtra, India ⋅ Bengaluru, Karnataka, India ⋅ Maharashtra, India
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Location:
Bengaluru, Karnataka, IndiaJob ID:
R0054012Date Posted:
2024-07-11Company Name:
HITACHI ENERGY INDIA LIMITEDProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Mission Statement
Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
Your responsibilities
Your background
Website: https://hitachi.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 10001+
Year Founded: 1959
IPO Status: Private
Industries: Consulting ⋅ Industrial Engineering ⋅ Information Technology ⋅ Machinery Manufacturing ⋅ Manufacturing ⋅ Mining Technology