The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Position Summary:

The Manager of Desktop Support, in collaboration with Site IT Leadership and Global Infrastructure & Security teams, is responsible for defining and executing the strategic vision for endpoint management services and solutions—leading technical and functional teams to enhance end-user computing and manufacturing support while owning services such as endpoint and asset management, lab and shared computing environments, virtual desktops and applications, remote assistance, endpoint backup, OS patching and migration, and software packaging and distribution.

Essential Duties and Responsibilities:

• Manage and maintain Microsoft MECM (SCCM) and Intune environments; experience with JAMF Cloud and Mac device management is a plus.
• Maintain strong expertise in enterprise environments, including MECM/JAMF Cloud and Windows/Mac OS updates.
• Ensure standardized desktop images with up-to-date patches and services.
• Lead end-to-end device lifecycle management, including refresh cycles, upgrades, and evaluation of new hardware models.
• Apply all security and driver updates consistently to meet compliance requirements.
• Oversee QA testing for new laptop/desktop hardware, including evaluation, testing, and deployment of client-facing applications.
• Provide Level 3 support for escalated tickets, including manufacturing-related incidents.
• Assist with desktop software deployment and policy management.
• Demonstrate working knowledge of related IT domains such as networking, servers, voice, email, and audio-visual systems.
• Own the IT/OT support escalation process, ensuring SLA/OLA compliance for response and resolution times.
• Drive site incident ticket review processes and recommend improvements for efficiency and quality.

Required Qualifications:

• 7+ years in IT/OT support or endpoint management, with 2+ years in a leadership role.
• Proven experience managing endpoint systems (Windows & macOS), device lifecycle, and compliance enforcement.
• Strong background in service management, including SLA/OLA governance and escalation handling.
• Experience in QA testing, hardware evaluation, and software packaging/distribution.
• Exposure to manufacturing support environments is a plus.
• Experience developing / implementing standards, processes, and procedures
• Experience imaging and supporting Windows/Mac desktop operating systems
• Experience with quality assurance of PC images and software deployments
• Experience with desktop management tools and concepts
• Experience working with software deployment and inventory systems
• Experience working with Dell/Apple desktop hardware
• Experience working with Microsoft/IOS operating systems and applications
• Experience working with Active directory in a multi-domain forest a plus
• Experience with email and mobile device management
• Experience working flexible hours and on call 365x24x7
• Strong technical knowledge on all supported application & hardware
• Strong organizational and analytical skills; oral and written communication skills
• Demonstrated ability in independent functioning
• Ability to accomplish tasks without supervision
• Must possess a positive and professional attitude
• Experience working with virtual / remote staff members
• Excellent project management skills
• Ability to take initiative and lead projects

Preferred Qualifications:

• Experience working within an Agile and ITIL models.
• Experience leading multiple cross-functional projects.
• Working knowledge of Okta and SSO solutions.
• JAMF/MECM Certifications a plus.

Travel Required:

• Up to 25%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.