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• Hands on installation, support, configuration and maintenance of Bill Gosling’s network and security equipment (hardware and software).
• Create and assist with the maintenance of Business Management System and Business Continuity Management Manual including: Request for Change, Incident, Problem and Risk Identification process per Bill Gosling’s ISO 9001/27001 processes related to networking and security infrastructure.  Ensure information is accurate and complete and provide clarification as requested.  Execute changes upon approval.
• Manage the securitization of LAN, WAN, routers/switches, internal/external connectivity, Firewalls, VPN, VOIP, wireless and related network/security technologies as required.
• Creation and maintenance of internal and external information security documentation such as client/vendor/internal audits.
• Participation in Disaster Recovery / Business Continuity / Cyber Response planning and testing.
• Contribute to operational and support best practices and standard process development through secure practices.
• Ensure network and security infrastructure and related procedures support business requirements.
• Collaborate with, support, and provide coverage for other roles within the IT department as needed.
• Perform other duties as assigned by management and/or supervisor.
• Deal with clients in a professional and appropriate manner, in accordance with Bill Gosling Outsourcing’s “Promise of Performance” and “The Gosling Theory” and all Company Policies
• On-call and after-hours work required
• Ability to travel to/from branch offices if required
• Highly available and reliable in times of emergency changes and/or support
• Contact person for Network / Information Security related matters
• Participation in weekly Change Advisory Board (CAB), Control Self-Assessment (CSA) Board and Information Security and Risk meetings
• Logging of RFCs, Incidents, Problems and Risks per Bill Gosling’s ISO 27001 and PCI DSS standard processes.
• Function as an internal consulting resource on network, information security issues and/or coordinate information security efforts with the internal Control Self-Assessment (CSA) team or other business functions
• Conduct/complete information security risk assessment programs including internal, vendor and client assessments
• Provide, coordinate and/or assist with network and information security awareness, Incident response and change management, Business continuity & disaster recovery programs and serve as the information security contact for all internal/external users/clients/vendors/contractors
• Ensure the secure operation of the organization’s computer systems, servers, and network connections. 
• Audit network and user activity in addition to assisting with the maintenance of the Branch Test/Task Schedule.
• Perform internal/external vulnerability scanning, reporting and remediation
• Determine network and security needs, develop, and implement solutions.
• Identification of non-conforming processes, security or services
• Report access privileges inappropriate to job duties to the MC and/or VP for correction
• Internal consulting related to understanding of ISO 9001/27001(Security) standard
• Understanding of PCIDSS and requirements related to certification at Bill Gosling Outsourcing
• Champion company core values and other company programs
• Other duties as assigned