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Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked No. 1 on the 2025 LinkedIn Top Companies in Financial Services list—recognized as the best place to grow your career in the industry! in the U.S.

About this Role

Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team within Consumer Lending. In this role, you will help business customers adopt modern, secure payment‑processing solutions that enable them to grow and operate efficiently.

If you thrive in a sales‑driven contact center environment, enjoy helping business owners succeed, and want to build a career in the fast‑growing electronic payments industry, this role is an excellent fit.

Learn more about our career areas at wellsfargo.com

In this role, you will:

• Deliver a full suite of electronic payment processing solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools.
• Engage prospective customers using pre‑qualified, pre‑established inbound leads from multiple channels.
• Assess business needs and create customized merchant services proposals that align with their payment acceptance and security requirements.
• Provide education on processing compliance, fraud prevention, and secure payments.
• Manage the customer relationship from initial conversation through application, onboarding, and activation.
• Partner across Wells Fargo, including Merchant Services teams and lines of business, to ensure a seamless customer experience.
• Offer telephone support to customers and prospects contacting the Merchant Services Call Center.
• Assist with account setup across multiple front‑end and back‑end platforms for a variety of industries.
• Navigate multiple systems and tools to resolve inquiries related to interchange, funding, billing, and general electronic payments operations.
• Support all inbound customer and prospect calls while meeting defined sales metrics and service expectations.

Training & Development:

We provide a structured, comprehensive training program that includes:

• 3 weeks of classroom training
• On‑the‑job learning
• Side‑by‑side mentorship
  Training hours: Monday–Friday, 8:00 AM – 5:00 PM CST. Attendance is required for the full training period.

Required Qualifications:

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in call center sales, financial services, or product/service‑based sales
• Call center, Merchant Services or payments industry experience
• Outbound or pipeline management experience
• Bilingual skills
• Experience supporting inbound customer service calls
• Knowledge of financial document processing, regulatory disclosures, and compliance
• Strong problem‑solving and needs‑assessment skills
• Excellent verbal and written communication
• Proficiency navigating multiple systems, CRM tools and Microsoft Office
• Ability to meet production goals, sales targets, deadlines, and KPIs

Job Expectations:

• Ability to work between 8:00 AM – 8:00 PM CST, Monday–Friday
• Hybrid schedule: Remote Monday & Friday; In‑office Tuesday–Thursday
• This position is not eligible for visa sponsorship

Location:

Irving, Texas

Posting End Date: 

17 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.