JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall Roles

Helpdesk Coordinator is responsible for processing and responding the facility related requests and inquiries from users at the helpdesk counter and supporting mailroom services.

Duties & Responsibilities

• Confidential document disposal management
• Office HVAC adjustment
• Cabinet & personal locker management and room key management
• Division’s intranet update support
• Meeting rooms & work lounge booking support
• AV equipment management for meeting room (cable / monitor / projector)
• Company event support
• Security system management
• Security card (badge) operations
• Facility intranet operation support
• Account management (ASKUL / business card ordering system / external archive warehouse)
• HSE support
• Vendor management (Indoor plant maintenance / pantry services)
• Mailroom operation support
  • Collection and delivery of mail and courier items
  • Name list updates for mail sorting boxes
  • Create and submit cost center list
     

• Support for creating reports submitted to client
  • Security Management
  • Transportation evidence
  • Postal Instrument Department Report
  • Monthly Report
  • Attendance rate
  • Others depend on request from client.

• Answer incoming calls at the helpdesk counter
• Fulfil ad-hoc tasks assigned by Lead Facility Manager

Experience

• Prior experience of helpdesk is an advantage

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint

Personal Skills

• Ability to process the requests and deliver high quality of work with accuracy
• Good verbal and written communication skill is required
• Proactive individual and team player
• Business level of English and Japanese

• Seating management & seating chart update
• Boardroom cleaning
• Acrylic partition cleaning and management
• Provide daily support associated with coffee service
• Milk/water replenishment
• Answer inbound calls of switchboards.
• Fulfil ad-hoc tasks assigned by Lead Facility Manager.

Experience

• Prior experience of mailroom service is an advantage.

Task Skills

• Proficiency with Microsoft Word, Excel, and PowerPoint.

Personal Skills

• Ability to meet tight schedules and deliver high quality of work.
• Good verbal and written communication skill is required.
• Proactive individual.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.