How you’ll make an impact:

• Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.

• Responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.

• Need to play the role of L1 support wherever applicable.

• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.

• Be a customer advocate for timely response to issues and problem resolution and escalation.

• Report all activities taken toward resolving customer issues.

• Where required, support customers during run time activities and provide online troubleshooting support and resolution.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Basic knowledge in electrical engineering (Bachelor’s degree in Electrical engineering or relevant preferred).

• Prior experience of being in a Customer support role needed (3-4 years).

• High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.

• Should be available to work in shifts and participation in ensuring 24/7 availability.

• Able to multitask and maintain an organized work environment.

• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.

• Language Skill: Primary: English (mandatory) , any other International language will be a plus.