Key Accountabilities: 

• Keep the quality of delivery at or above an acceptable level. 

• Keep the Turn-around-time of delivery at or above an acceptable level. 
• To follow up the specific case which highlighted by SME or business unit. 
• Ensure all requests will be escalated and fulfilled timely. 
• Work with team members to support ad-hoc tasks assigned. 
• Collaborate with business unit to ensure a high-quality delivery. 
• Completed another task assigned by leader.

     Required Qualifications: 

• Ability to understand the SOP and the relevant policies. 
• Ability to use common office software. 

• To provide an acceptable outcome with teamwork sense 
• Basic English reading/writing skills is preferred for business needs. 
• Communication ability to work with stakeholders. 
• Good risk awareness 

Preferred Qualifications: 

• English speaking 
• Cantonese speaking 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid