So, what will your new role look like?    

As a Senior Cloud Specialist focused on DevOps and Cloud Infrastructure within the Technology Operations team, you will have the opportunity work on a wide range of challenges impacting Workleap’s entire business – all the way from observability to cloud architecture to CI/CD pipelines and more. 

You will build infrastructure using Infrastructure-as-Code (IaC) and observability enablement through OpenTelemetry best practices to evangelize centralized foundation for all software teams working within Workleap. You will contribute innovatively to grow a self-serve catalog that will be available to developers that enables them to provision the necessary infrastructure components, permissions, and more, while ensuring we remain compliant with our security and reliability standards, effectively reducing toil and cognitive load for both developers and your peers. 

• You will act as a Cloud Operations expert for the team and a DevOps reference for all teams within the Technology organization.  
• You will solve problems by designing infrastructure and tools with an "as-code" mindset.  
• You will contribute to various initiatives depending on the most relevant priority for Workleap.   
• You will contribute to the creation and maintenance of a permission model and tools to allow other teams to manage their environment in a secure and reliable manner.  
• You will be in the day to day of the Technology Operations team, meaning participating in the different agile events, prioritizing work, setting incremental objectives, and resolving service requests and incidents.  

You will have an impact by adopting a product mindset and by playing the following way:   

• By interacting with development teams to understand their needs.  
• By maintaining the same product mindset as other teams on the owned infrastructure and code: Build it, ship it, run it.  
• By being accountable of the services your team offers.  
• By relying on fast prototyping techniques and involving other team’s members for fast feedback on what works and what does not.  
• By being a strong advocate and having strong opinions to help set, evolve, and evangelize best practices and guidelines relating to technology, architecture, and security.   

 A typical week?    

We aim to have the following balance:   

• Researching, learning, and developing (new and incremental value): 40%. 
• Designing, planning and architecting solutions: 20% 
• Presenting and sharing knowledge with your colleagues both outside of and within your team (day-to-day delivery rituals and mentorship): 20%.  
• Helping and supporting teams with their immediate infrastructure / operational needs (individual & collective growth): 20%.  

All of this on which technical stack?   

• Azure, Cloudflare 
• Azure DevOps, Github Actions 
• Terraform, Kubernetes, Docker, Helm 
• Honeycomb, Checkly, Incident.io  
• Linux, Windows Server 
• MongoDB, MS SQL Server 
• C#, .NET, React, Ruby 
• PowerShell  

What does your future team look like?    

You’ll be part of the Site Reliability & Cloud Ops team within the Technology Operations group, working side by side with 5 senior Cloud Developers & SRE Developers and interacting closely with SysAdmins & Software Developers in the SysOps & Release Management sister team. Each team member is highly skilled and autonomous. Close collaboration with other teams and strong alignment with the Internal Developer Platform & Security teams is expected.  

What are the next challenges awaiting your team?    

Build a Cloud and Site Reliability offering for Workleap that meets our security and compliance requirements that is as self-service for the teams as possible. Projects on the roadmap include:  

• Developing and implementing a simplified default-in Permissions model for Technology 
• Centralized management of fragmented AKS clusters 
• Definition and implementation of best practices around Alerting, Warnings, and Notifications 
• Definition and implementation of best practices around Observability and Monitoring  
• Implementation of a FinOps platform 
• Workleap’s migration from Azure DevOps to Github 
• Provide guidance and operational support in various Infrastructure challenges 
• Contribute to the development of tools and runbooks to allow support teams to perform specific operations on the systems in a self-serve fashion 

Click here to find out more about what it’s like being a dev here!   

Qualifications  

• Proficient with cloud infrastructure technologies (Azure, AWS, GCP, Cloudflare, Terraform, Kubernetes, Helm);  
• Strong understanding of IAM architecture, Entra ID, Access Packages 
• Strong understanding of the DevOps culture (people, tools, and process); 
• Strong understanding of WAFs, DNS, network policies and rules - especially with Cloudflare; 
• Proficient with troubleshooting and debugging issues within complex cloud clusters and environments; 
• Proficient in scripting (PowerShell);  
• Familiar with Cloud governance, Azure policies, and security compliance frameworks such as CIS, SOC2; 
• Knowledgeable on release management best practices, CI/CD pipelines, Azure DevOps, Github Actions; 
• Understanding of observability & monitoring best practices 
• Competent at communicating effectively. 

The following would be a bonus: 

• Experience implementing observability tooling under the OpenTelemetry standard 
• Understanding of Zero Trust Networking 
• Understanding of PKI concepts