Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

Job Description

BUSINESS

Sales density (Sales/Sqft)

Conversion Rate (option)

Number of Transaction (option)

Cross Selling Rate

UPT/ Average basket

TEAM

Sales Productivity (Sales/FTE)

CLIENT

Local Retention Rate

CEE / Score

PROCESS

CRM KPIs: DCC Usage, Luce/Lookup Usage, Data Collection % on different channels

Omnichannel KPIs: Omni sales % (brought from multiple channels)

Back of house KPIs: Loss and Prevention (Stolen + Damaged)

Job Type

Fixed Term (Fixed Term)

Start Date

2025-05-31

Schedule

Full time

Organization

BALENCIAGA FASHION SHANGHAI CO. LTD