Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

• Review, research and respond timely to departmental audits both internal and external for default departments.
• Work closely with the Operations management team and their staff to determine root causes for issues and provide recommended solutions.
• Work with Compliance Department to assist with coordination of rebuttals and remediation activities within the operational teams.
• Manage call model process including attending monthly call calibration sessions with supervisors and call audit team.
• Act as mediator for call dispute resolutions/escalations & send reminders to Supervisors to manage call disputes.
• Manage Audit Tollgate.
• Create reports to determine adherence when necessary.
• Track success of remediation activity.
• Research and prepare audit responses and see to their timely submission.
• Undertake special projects related to departmental activities and perform other duties as assigned.
• Monitor GSE reporting sites for notices of changes and keep track of the status of them.
• Gather documents and information for monthly audits for Clients and Regulators.
• Performs related duties as assigned by supervisor.

• High School Diploma is required.
• 1-2 years of related experience.
• Prior Insurance and Loan Servicing experience is preferred.

• Proficient in Microsoft Word and Excel
• Excellent communication skills
• Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required. Experience analyzing basic processes and data for all supported business units
• Demonstrated strong skill set for organization and attention to detail
• Strong research and follow-up skills, as well as the ability to meet strict deadlines
• Self-Motivated.  Ability to work independently with minimal supervision
• Ability to work overtime as needed
• Ability to work well with others across departments
• Strong analytical, problem solving and mathematical skills

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Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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