Carrier Loyalty Champion: Elevate Customer Success as our Next Customer Success Manager!
Ready to make a tangible impact on global industries using cutting-edge AI? Trimble’s Transporeon division  is looking for a passionate problem-solver like you! Join our Carrier Management department with a mission to build, retain, and grow our valued customers. As a Customer Success Manager for our Loyalty Program, you will drive customer engagement, retention, and growth at scale, making a high-impact, scalable contribution to customer loyalty and ecosystem growth!

About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight - bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great:
In this role, you will be at the forefront of driving large-scale customer engagement and retention, directly influencing the health of our carrier network and shaping the future of transportation ecosystem growth through innovative, data-driven loyalty strategies.

Key Exciting Responsibilities:

• Foster the success of your assigned book of business through high-value business conversations, active listening, and strategic adoption planning.
• Execute proactive customer reviews to assess overall account health, system utilization, and value opportunities while mitigating churn threats.
• Grow and expand product adoption and revenue through targeted, scalable customer campaigns and initiatives.
• Leverage big data and analytics to uncover cross-functional opportunities and drive continuous customer experience improvements.
• Partner with internal cross-functional teams to champion the Voice of the Customer, identifying product enhancements and key industry trends.

Essential Skills & Experience:

• 3+ years of experience in Customer Success or Customer Engagement, ideally within Logistics/LogTech companies and/or SaaS environments.
• Proven track record of developing strategies to maximize technology solution value for large customer networks.
• Exceptional active listening skills with the ability to diagnose root causes and deliver customer-centric solutions.
• Strong executive presence with a talent for building relationships with decision-makers, sponsors, and end-users.
• Ability to collaborate effectively across teams to represent customer needs and drive cross-functional alignment.
• Proficient level of Polish and English, German would be a plus (but not mandatory)

Bonus Points For:

• Proficiency or experience with technical setups, including APIs, AI tools, and data analytics.

Why You'll Love Working With Us:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
 

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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