Country Director – Japan

Role Responsibilities

In this critical position, you will drive growth and provide overall supervision and strategic leadership of the region. Using your strong business acumen, you take full ownership of the following:

• You’ll exercise your leadership skills leading a small team, allocating resources to achieve the overall goals while also effectively managing the P&L. 
• You will deliver and maintain relationships (including at C-suite level) with key stakeholders, including regulators, partners, and customers.
• Identify the priorities and ensure its successful execution across the region by defining and delivering the growth strategies, outline direction for our business, take full ownership for the retail and digital businesses, and build great relationships with the agents.
• You will collaborate with global cross-functional teams to drive delivery of the initiatives and ultimately deliver consistent exceptional customer experience.
• You will analyze market trends and customer insights to support business strategies and decisions. Drive revenue growth by developing and implementing omnichannel sales, marketing, and pricing strategies.
• You will ensure the launch of new products and maintain and expand the agent and banking network as well as managing new and existing relationships.

Role Requirements

• To be successful in this role you will have extensive years of relevant working experience in related industries such as Remittance, Payments, Fintech, Consumer services or other financial services.  Knowledge of wallet and/or payments strategies, consumer payments would be highly regarded.
• You exhibit high energy and show enthusiasm to get into actions to drive the business and get results, in collaboration with local and international stakeholders and partners.
• You will need to be a strong leader with outstanding influencing and negotiation skills and experience with revenue management and working with regulators. 
• You are familiar with pricing strategies, can influence decisions and good at negotiation and have a good understanding of the digital business. 
• Previous international working or studying experience.
• Fluency in English and Japanese language in both written and oral skills.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Japan specific benefits include:

• Transportation allowance
• Vacation Leaves
• Medical Insurance coverage for you and your dependents (subject to policy conditions)
• Employee Assistance Program
• Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-06-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.