The Collections Team Lead allocates work as a team leader for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ensures the quality and service of self and others. Good understanding of procedures and concepts within own technical/subject area. Good understanding of how the team integrates with others in accomplishing the objectives of the area. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to the team. May be involved in allocating and checking the work of others members of the team. May play a mentoring role, coordinating tasks for the team and/or checking on completion and quality of work.

Responsibilities:

• Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.
• Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes.
• Builds effective and strong teams committed to delivering world class customer care and achieving organizational goals.
• Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs. Create and foster a trusting and engaging work environment.
• Ensure a culture of accountability, integrity and respect.
• Identify and analyze escalated problems and provide guidance to team members for resolution.
• Negotiate solutions and acts as a liaison with internal and external customers when necessary.
• Monitor research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
• Performs other job related duties as assigned.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Strong communication skills. Solid PC Skills. Ability to make sound business decisions. Strong performance management abilities. Solid leadership skills and ability to direct and motivate staff with integrity and ethics. Interpersonal skills and ability

Education:

• Bachelors degree

Calificaciones:

• Preferentemente, experiencia relevante.
• Demuestra una comunicación escrita y verbal clara y concisa de manera constante.
• Dominio de habilidades de software de Microsoft Office y habilidades informáticas.

Educación:

Licenciatura/título universitario: Contaduría, Economía, Administración, Actuaría.

Inglés: Básico-Intermedio A-2, B1

Experiencia:

Mínimo 3 años de experiencia en área operativa de Cobranza/ Operación facturación electrónica (CFDI) o Contabilidad de seguros.

Funciones generales:

Administrar y coordinar correctamente la operación de Cobranza y Facturación electrónica (CFDI) de la aseguradora.

Conciliación de la facturación emitida vs cada proceso operativo.

Realizar conciliaciones contables diarias de los productos cobrados y realizar la conciliación de cifras control de la cobranza en cada etapa del proceso.

Reclasificación de movimientos en los diferentes auxiliares contables ante requerimientos específicos y/o por necesidad de la operación.

Cumplir con requerimientos urgentes solicitados por el SAT.

Preparar y presentar informes analíticos.

Coordinar proyectos y entregar o cumplir con requerimientos urgentes solicitados por la dirección.

Colaborar en auditorías internas o externas.

Presentación de resultados.

Alertamiento y escalamiento de cualquier desvió o issue como el seguimiento de este hasta la remediación de este con el área de tecnología.

Colaborar con otros departamentos para garantizar la exactitud de la facturación.

Liderar equipo de trabajo para el cumplimiento de las metas.

Capacitar a integrantes del equipo de Operaciones.

Seguimiento con proveedor PAC para el cumplimiento de la política interna de proveedores.

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Job Family Group:

Operations - Collections Default

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Job Family:

Core Collections

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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