The incumbent will be responsible for renewals of all GB Small Business Alpha cases and Signature cases up to 50 lives from the first renewal onwards working with Account Executives (AE), Small Business (SB) Director and Renewal Underwriters and other staff in the RGO. Supports the Account Executives in building and maintaining successful advisor relationships.   

Position Responsibilities:

• Prepares, sends, manages and negotiates the renewals with plan advisors and prioritize and monitor renewal workload by assigned case(s) and by advisor

• Access various internal systems for previous renewals, claims history and other reports

• Adjust renewal rates upwards or downwards depending on case and advisor, apply Discretionary Spending Account (DSA) and suggest plan design options

• Handle renewal appeals and advisor marketing appeals working with renewal Underwriter and assist advisors with selling the renewal

• Handle cost negotiations with advisor on renewals and follow up with advisors on renewals

• Track terminations and document reasons for not being able to renew

Required Qualifications:

• GB technical knowledge

  • Excellent knowledge of renewal process and underwriting

  • Good knowledge of GB products and Services

  • Good knowledge on pricing

  • Good knowledge on "alternate" plan designs and cost control areas

• GB market

  • Understanding of trends in the GB industry

  • Reasonable knowledge on advisor requirements

• Task related

  • Excellent organizational and priority setting skills and manage high volumes

  • Good math skills

  • Ability to work independently or as a member of a small team

  • Ability to manage diverse tasks in a timely manner

  • Ability to analyze data and solve problems

• Communication

  • Excellent verbal and written communication skills

  • Excellent negotiation skills and the ability to influence

  • Ability to translate complex information into easily understood messages in a persuasive manner

  • Ability to coach/ assist plan advisors over the phone or in person

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Remote

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.