Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of this team, you will work from Monday to Friday, in a hybrid set-up from our office location from Bucharest/ Brasov.

This role is aimed to have a start date end of January 2026.

How you’ll make an impact:

• The Delivery Ops Senior Analyst / Team Lead is responsible for daily supervision of a team (e.g., delivery, process, business operations);

• He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members;

• This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations;

• The job manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit;

• This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business;

• Interpret day-to-day business objectives and prepare/execute operational practices/work programs;

• Ensure proper execution of processes by team - Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;

• May perform data entry or other client related tasks in various systems, as required;

• Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;

• Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed;

• Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements;

• Required to direct work within clear budgetary guidelines;

• Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs;

• Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.