Senior Director, Head of Communications Engineering

Overview:  

GEICO is on a multi-year journey to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences. 

The Team: The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers. This team partners heavily with engineering teams in infrastructure engineering, product management, data science, lines of businesses, and other functions to accomplish their goals.

The Role Purpose: We are looking for technically conversant engineering organization leader with domain expertise in AI/ML, chatbots, and public cloud technologies, to help us build world class consumer touchpoints.

Responsibilities: 

To be successful in this role, you will need to:

• Champion the use of AI/ML for optimal customer experience across the product and platform portfolio. 
• Leverage expertise in AWS and/or other public cloud environments to deploy solutions.
• Leverage experience in building multi-modal customer interaction technologies (chat, voice email, SMS) to build work class products and platforms.
• Attract world class talent and build strong engineering teams.
• Develop and own relationships with your business partners, infrastructure engineering, marketing, and product management.

Qualifications: 

Sample

• Master’s degree in computer science or relevant technical field, or equivalent practical experience. Advanced degree preferred. 
• Deep understanding of the customer engagement methods (chat, voice, email/SMS) as well as practical experience in commercial deployments.
• Extensive experience with designing, developing, and operating software at scale.
• Experience in budget management, resource allocation, and vendor collaboration. 

 

Annual Salary

$195,000.00 - $315,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.