You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Senior Business Process Improvement Manager is responsible for leading complex, cross-functional process improvement initiatives across the enterprise. This role partners closely with business, clinical, technology, and operations leaders to identify performance gaps, redesign end-to-end processes, and drive measurable improvements in efficiency, quality, compliance, and customer experience. The ideal candidate brings deep experience applying Lean, Six Sigma, and Project Management principles within a healthcare payor environment, with a strong ability to influence without authority and translate strategy into executable improvements.

• Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment. Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas.

• Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises.

• Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste.

• Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives.

• Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics.

• Leverage data and analytics to quantify problems, validate root causes, and track benefits realization.

• Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes.

• Coach and mentor business partners and junior team members on continuous improvement tools and ways of working. Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities.

• Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable.

• Support the development of standard work, governance models, and performance management routines to embed improvements.

• Evaluate completed process improvement projects to identify and implement best practices and lessons learned.

Education/Experience: Bachelor's degree in related field or equivalent experience. MBA or MHA preferred. 6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry. Previous working knowledge of process mapping and design, statistical applications and project management software.

Preferred Experience:

• Demonstrated success driving improvements in healthcare payor operations (e.g., enrollment, claims, provider operations, member experience, compliance, or regulatory workflows).

• Strong facilitation skills with the ability to influence stakeholders at all levels, including executive leadership.

• Proficiency in process mapping, workflow design, and improvement tools (e.g., value stream mapping, root cause analysis, FMEA).

• Experience working with data to inform decisions, measure outcomes, and track performance.

• Familiarity with project management principles and tools in complex, matrixed organizations.

Licenses/Certifications: LEAN/Six Sigma Black Belt or Master Black Belt certification preferred.

Pay Range: $87,700.00 - $157,800.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act