Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solution - used by 1 million merchants globally processing 110 million transactions daily. Our technology powers billions of transactions annually that move over $10 trillion around the globe.

About the team
We are currently recruiting for enthusiastic, target driven Collection’s Advisors to join us in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow.

What you will be doing 

• Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
• Acting as a first point of contact for customers with outstanding arrears
• Reinstating of Direct debits to adhere to our One Call Resolution aim
• Showing empathy to vulnerable customers
• Negotiating & setting up repayment arrangements
• General administration duties
• Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
• Adhere to KPI's set by the business

What you will bring

• We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
• Strong customer service & communication skills with the ability to empathise with people
• The ability to adapt to change in a fast-paced environment
• Experienced working within a regulated organisation background
• Polite telephone manner
• Strong IT skills to navigate multiple platforms
• Experience of working with Microsoft Office - Word, Excel and Outlook

What we offer you

• Scheduled development time to support career progression
• 25 days annual leave per annum plus Bank Holidays
• Competitive Pension Scheme
• Private Healthcare Plan
• Life Assurance x 4 salary

Location: Manchester City Centre – Hybrid Working option available – Friday and one other day per week office based, 3 days working from home.

Competitive salary plus up to £500 per month commission based bonus scheme
Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)