• An opportunity to work for Qantas Ground Services (QGS) part of  the Qantas Group, providing a high level of customer service and support to customers with additional needs 

• Dynamic, exciting industry with opportunities for Career Progression 

• Permanent, part-time positions based at Melbourne Airport  

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we work hard to keep things moving.  

QGS is a wholly owned subsidiary of Qantas Airways and we’re responsible for providing ground handling services to the Qantas Group.  

As a Commissionaire, you will be responsible for supporting customers at Melbourne Domestic Terminal who require special assistance throughout their airport experience by providing a high-quality service. In providing a high-quality service, you will meet customers on arrival and support them with the check-in process.  This may include providing mobility assistance through the terminal and assisting customers through security to their gate of departure. In this role, you will be assisting special needs passengers with reduced mobility with boarding and disembarking the aircraft along with their luggage. In this role, you would be responsible to operate communication aids and computer equipment as required, including radio as well as wheelchairs, and other transport equipment 

From day one you'll be equipped with training and skills to help our customers feel comfortable to communicate their needs.  

The successful candidates must share the Qantas Shared Services goal of “making Qantas Ground Services the supplier of choice to Qantas and targeted clients producing profitable business for the Qantas Group”. Located within the Qantas Ground Services division, the role is critical to the safety, on time departure and overall smooth running of our operation. 

You’ll have: 

• A current and valid provisional or full state or territory driver’s license  

• The ability to work all shifts in our dynamic 7 day a week, rotational shift roster (meaning shifts will vary from week to week)  

• The ability to repetitively push, lift and manoeuvre customers and their belongings  

• Ability to walk and/or stand for long periods of time. 

• Prior experience in care roles, where you have supported or cared for individuals  

• Ability to work effectively within a team, but also worked well independently  

• Confidence in making decisions and working to everchanging deadlines 

• Ability to adapt to changing circumstances, handle challenges with a positive attitude, and persist through setbacks to achieve success 

• Passion for providing a great customer experience, with a track record of exceeding customers’ expectations 

• You’ll have a safety mindset and will work to all Work Health & Safety guidelines  

• A hard-working nature and a positive ‘can do’ attitude  

• Ability to successfully pass a pre-employment medical (Qantas funded) 

Why Qantas?  

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 
  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   
  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 

• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.  
  

Be a part of something special and play your part in the Qantas story – get in touch today.